GCX-ARC Practice Exam - Genesys Cloud CX: Architect Certification

Introduction of Genesys GCX-ARC Exam!

Genesys GCX-ARC (Application Response Center) is an application performance monitoring and analytics solution that helps organizations monitor the performance of their applications and services across multi-cloud and on-premises environments. It provides a comprehensive view of application performance, including response time, throughput, latency, availability, and other metrics. It also provides insights into the root cause of application performance issues and helps organizations take corrective actions. Genesys GCX-ARC can be used to monitor applications and services in public, private, and hybrid cloud environments.

What is the Duration of Genesys GCX-ARC Exam?

The duration of the Genesys GCX-ARC exam is 2 hours.

What are the Number of Questions Asked in Genesys GCX-ARC Exam?

The Genesys GCX-ARC exam consists of 50 multiple-choice questions.

What is the Passing Score for Genesys GCX-ARC Exam?

The passing score for the Genesys GCX-ARC Exam is 70%.

What is the Competency Level required for Genesys GCX-ARC Exam?

The Genesys GCX-ARC Exam requires a Competency Level of Intermediate.

What is the Question Format of Genesys GCX-ARC Exam?

The Genesys GCX-ARC exam consists of multiple-choice questions.

How Can You Take Genesys GCX-ARC Exam?

The Genesys GCX-ARC exam is a certification exam offered by Genesys, a customer experience management solutions provider. It is designed to assess a candidate’s knowledge and skills in the areas of customer experience management, customer engagement, customer service, and customer analytics. To take the exam, you must register with Genesys, purchase an exam voucher, and then schedule an appointment to take the exam. The exam is administered at testing centers located around the world.

What Language Genesys GCX-ARC Exam is Offered?

The Genesys GCX-ARC exam is offered in English.

What is the Cost of Genesys GCX-ARC Exam?

The cost of the Genesys GCX-ARC Exam is $250 USD.

What is the Target Audience of Genesys GCX-ARC Exam?

The target audience of the Genesys GCX-ARC Exam is IT professionals who are responsible for the design, implementation, and maintenance of Genesys Contact Center solutions.

What is the Average Salary of Genesys GCX-ARC Certified in the Market?

The average salary of a Genesys GCX-ARC Certified professional is around $86,000 per year.

Who are the Testing Providers of Genesys GCX-ARC Exam?

The Testing Providers of Genesys GCX-ARC Exam are Pearson VUE and Prometric.

What is the Recommended Experience for Genesys GCX-ARC Exam?

The recommended experience for the Genesys GCX-ARC Exam is three to five years of experience with Genesys Contact Center solutions, including Genesys Customer Experience (GCE) and Genesys Cloud. Additionally, it is recommended that the candidate have experience in customer experience management, customer service, contact center operations, and/or customer relationship management.

What are the Prerequisites of Genesys GCX-ARC Exam?

1. Knowledge of Genesys products and solutions.
2. Understanding of Genesys customer experience (CX) strategy and customer journey management.
3. Understanding of Genesys architecture and components.
4. Understating of Genesys customer engagement solutions.
5. Understanding of Genesys customer experience analytics.
6. Knowledge of contact center operations and best practices.
7. Knowledge of customer relationship management (CRM) systems.
8. Knowledge of Genesys scripting and routing.
9. Knowledge of Genesys reporting and analytics.
10. Understanding of Genesys integration with other systems.

What is the Expected Retirement Date of Genesys GCX-ARC Exam?

The official website to check the expected retirement date of Genesys GCX-ARC exam is https://www.genesys.com/certification/exams/gcx-arc.

What is the Difficulty Level of Genesys GCX-ARC Exam?

The difficulty level of the Genesys GCX-ARC Exam is moderate to difficult. It is designed to test the knowledge and skills of a candidate in the areas of software engineering, software development, and system administration.

What is the Roadmap / Track of Genesys GCX-ARC Exam?

The Genesys GCX-ARC exam roadmap consists of three main tracks:

1. Foundations: This track covers the fundamentals of Genesys GCX-ARC, including its architecture, components, and deployment options.

2. Advanced: This track covers advanced topics such as integration with other Genesys products, customizing the platform, and troubleshooting.

3. Professional: This track covers the more advanced topics such as creating and administering user roles, developing custom applications, and creating custom reports.

What are the Topics Genesys GCX-ARC Exam Covers?

1. Introduction to Genesys GCX-ARC
2. Genesys GCX-ARC Architecture
3. Genesys GCX-ARC Installation and Configuration
4. Genesys GCX-ARC Administration
5. Troubleshooting Genesys GCX-ARC
6. Genesys GCX-ARC Security
7. Genesys GCX-ARC Performance Tuning
8. Genesys GCX-ARC Monitoring and Reporting
9. Genesys GCX-ARC Disaster Recovery and High Availability
10. Genesys GCX-ARC Best Practices

What are the Sample Questions of Genesys GCX-ARC Exam?

1. What is the purpose of the Genesys Customer Experience (GCE) Architecture?
2. What are the components of the Genesys GCE Architecture?
3. What are the benefits of using the Genesys GCE Architecture?
4. What are the different types of Genesys GCE Architecture roles?
5. How does the Genesys GCE Architecture support customer service operations?
6. What is the Genesys GCE Architecture's role in customer experience management?
7. How does the Genesys GCE Architecture support customer journey management?
8. What are the key features of the Genesys GCE Architecture?
9. What are the challenges of deploying and managing the Genesys GCE Architecture?
10. What are the best practices for deploying and managing the Genesys GCE Architecture?