Management and Control of Quality - QMS: Management and Control of Quality (QMS)

Management and Control of Quality - QMS: Management and Control of Quality (QMS)

BEST SELLER 34 Lectures 4h 57m 13s

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Curriculum For This Course

6 lectures 1h 3m 33s
  • 1. Section Introduction
    1m 9s
  • 2. Customer Satisfaction and Loyalty
    10m 20s
  • 3. Identifying Customers
    17m 13s
  • 4. Customer Relationship Management
    14m 26s
  • 5. Measuring Customer Satisfaction
    8m 57s
  • 6. Section Closure
    11m 28s

4 lectures 30m 36s
  • 1. Section Introduction
    1m 1s
  • 2. Principles of Engagement and Motivation
    9m 48s
  • 3. Designing High Performance Work Systems - Part 1
    19m 10s
  • 4. Designing High Performance Work Systems - Part 2
    37s

4 lectures 33m 10s
  • 1. Section Introduction
    1m 1s
  • 2. Business Processes
    10m 20s
  • 3. Process Control and Improvement
    11m 24s
  • 4. Section Closure
    10m 25s

6 lectures 51m 13s
  • 1. Section Introduction
    39s
  • 2. The Scope of Performance Measurement
    9m 16s
  • 3. Designing Effective Performance Measurement Systems
    9m 25s
  • 4. Analysing and Using Performance Data
    14m 5s
  • 5. The Cost of Quality
    16m 51s
  • 6. Knowledge Management
    57s

4 lectures 38m 21s
  • 1. Section Introduction
    1m 6s
  • 2. Organizational Culture and Performance Excellence
    18m 34s
  • 3. Change Management
    17m 54s
  • 4. Sustaining the Quality Organization
    47s

5 lectures 37m 51s
  • 1. Section Introduction
    1m 5s
  • 2. Six Sigma Methodology
    11m 27s
  • 3. Tools for Process Improvement
    9m 54s
  • 4. Lean Tools
    5m 16s
  • 5. Section Closure
    10m 9s

5 lectures 42m 29s
  • 1. Quality Costs
    1m 44s
  • 2. Quality Cost Measurement
    15m 3s
  • 3. Quality Costs Reporting
    8m 51s
  • 4. Quality Costs and Decision Making
    15m 59s
  • 5. Quality Cost Control - Choosing a Standard
    52s
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