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ITILSC-SOA: ITIL Service Capability Service Offerings and Agreements

ITILSC-SOA: ITIL Service Capability Service Offerings and Agreements

BEST SELLER 186 Lectures 3h 58m 24s

Prepare for your ITIL examination with our training course. The ITILSC-SOA course contains a complete batch of videos that will provide you with profound and thorough knowledge related to ITIL certification exam. Pass the ITIL ITILSC-SOA test with flying colors.

$24.99 $32.49

Curriculum For This Course

1 lectures 1m 31s
  • 1. Course Introduction
    1m 31s

13 lectures 9m 23s
  • 1. Lesson: Course Organization
    32s
  • 2. Introduction
    22s
  • 3. Welcome to the Course!
    33s
  • 4. Why Are You Here?
    47s
  • 5. Using Bloom's Taxonomy
    1m 10s
  • 6. What Do You Expect?
    37s
  • 7. Housekeeping Online
    1m 3s
  • 8. Lesson: Course Conventions & Agenda
    8s
  • 9. Conventions Used
    54s
  • 10. Quizzes & Exercises
    44s
  • 11. ITIL Qualification Scheme
    47s
  • 12. ITIL Capability Exam
    1m 23s
  • 13. Chapter 01 Review
    23s

29 lectures 39m 1s
  • 1. Introduction
    24s
  • 2. Lesson: Introduction to Service Offerings & Agreements
    47s
  • 4. Objective
    2m 4s
  • 5. Scope
    51s
  • 6. Value to the Business
    1m 8s
  • 7. Concepts
    1m 39s
  • 8. Lesson: Service Offerings & Agreements Principles
    27s
  • 9. SOA Context
    3m 23s
  • 10. Service Portfolio
    2m 31s
  • 11. Service Pipeline
    1m 40s
  • 12. Service Catalog
    1m 55s
  • 13. SOA & Design Coordination Overview
    1m 26s
  • 14. SD & SLM
    1m 43s
  • 15. SOA & Value
    15s
  • 16. Value of a Service
    1m 22s
  • 17. Creating Service Value
    55s
  • 18. Perception of Value
    1m 45s
  • 19. Framing Service Value
    1m 45s
  • 20. Supplier Management
    1m 23s
  • 21. Lesson: Service Offerings & Agreements Context
    28s
  • 22. Relationships
    1m 22s
  • 23. Information
    1m 13s
  • 24. Metrics & Measures
    33s
  • 25. Challenges
    1m 38s
  • 26. SOA Processes
    2m 37s
  • 27. Lesson: Service Offerings & Agreements Summary
    12s
  • 28. SOA Summary
    1m 43s
  • 29. Checkpoint
    10s
  • 30. Chapter 02 Review
    1m 42s

108 lectures 2h 30m 18s
  • 1. Introduction
    20s
  • 2. Lesson: Service Portfolio Management
    27s
  • 4. Purpose, Goals & Objectives
    1m 25s
  • 5. Scope
    1m 21s
  • 6. Value to the Business
    34s
  • 7. Concepts
    2m 50s
  • 8. Service Portfolio
    1m 55s
  • 9. Service Portfolio & CMS
    1m 40s
  • 10. Other Portfolios
    1m 6s
  • 11. Designing the Service Portfolio
    2m 22s
  • 12. Service Portfolio Methods
    16s
  • 13. SPM Initiation
    42s
  • 14. Define
    2m 26s
  • 15. Option Space Tool
    2m 30s
  • 16. Analyze
    57s
  • 17. Approve
    58s
  • 18. Charter
    1m 3s
  • 19. Retiring Services
    1m 9s
  • 20. Triggers, Inputs & Outputs
    1m 15s
  • 21. Relationships
    2m 13s
  • 22. Information
    1m 4s
  • 23. Critical Success Factors
    2m 45s
  • 24. Challenges & Risks
    2m 37s
  • 25. Summary
    1m 26s
  • 26. Lesson: Service Catalog Management
    32s
  • 32. Service Catalog Views
    2m 33s
  • 33. Activities
    50s
  • 34. Agree & Document Service Definition
    1m 19s
  • 35. Interace with Service Portfolio Management
    1m 14s
  • 36. Produce & Maintain Service Catalog
    1m 9s
  • 37. Interfacing
    53s
  • 38. Service Catalog Example
    1m 39s
  • 45. Lesson: Service Level Management
    27s
  • 51. Activities of Service Level Management
    56s
  • 52. Activities of Service Level Management Process
    3m 35s
  • 53. SLA Frameworks
    1m 42s
  • 54. SLRs & SLAs
    3m 14s
  • 55. Improving Customer Satisfaction
    1m
  • 56. Managing Underpinning Agreements
    54s
  • 57. Service Reporting
    1m 6s
  • 58. Service Improvement Plan (SIP)
    1m 24s
  • 59. Service Reviews
    1m 9s
  • 60. Managing & Revising SLAs & UCs
    39s
  • 61. Contacts & Relationships
    1m 34s
  • 62. Feedback
    34s
  • 63. SLA Components
    1m 20s
  • 64. OLA Components
    1m 17s
  • 66. Service Level Management Relationships
    2m 38s
  • 70. Service Level Management Summary
    1m 18s
  • 71. Lesson: Demand Management
    30s
  • 77. Activity-Based Demand Management
    1m 20s
  • 78. Business Activity-Patterns
    1m 41s
  • 79. Patterns of Business Activity
    1m 37s
  • 80. User Profile
    1m 26s
  • 81. Matching UP to PBA
    2m 44s
  • 82. Demand Modeling
    1m 59s
  • 83. Managing Demand
    1m 29s
  • 84. Service Packages
    2m 27s
  • 91. Lesson: Supplier Management
    44s
  • 98. Evaluate New Suppliers & Contracts
    1m 22s
  • 99. Supplier Evaluation
    1m 14s
  • 100. Contract Evaluation
    1m 19s
  • 101. Categorize Suppliers & Maintain SCMIS
    58s
  • 102. Supplier Categorization Matrix
    2m 6s
  • 103. Establish New Suppliers & Contracts
    1m 8s
  • 104. Manage Supplier & Contract Performance
    1m 2s
  • 105. Renew/Terminate Contracts
    1m 57s
  • 109. CSFs
    1m 54s
  • 111. Supplier Management Summary
    59s
  • 112. Lesson: Financial Management
    25s
  • 118. Financial Management Activities Overview
    3m 41s
  • 119. Process Activities
    50s
  • 120. Accounting
    1m 59s
  • 121. Accounting Activities
    1m 24s
  • 122. Cost Models
    1m 20s
  • 123. Cost Centers & Cost Units
    1m 7s
  • 124. Cost Types & Elements
    1m 35s
  • 125. Cost Allocation
    2m 28s
  • 126. Chart of Accounts
    44s
  • 127. Analysis & Reporting
    1m 34s
  • 128. Action Plans
    1m 10s
  • 129. Budgeting
    57s
  • 130. Budgeting Activities
    34s
  • 131. Charging Activity
    1m 42s
  • 132. Charging Policies
    2m 54s
  • 133. Chargeable Items
    50s
  • 134. Pricing
    2m 12s
  • 135. Billing
    48s
  • 136. Financial Management Cycles
    49s
  • 137. Return on Investment
    1m 51s
  • 144. Lesson: Business Relationship Management
    39s
  • 146. Purpose Goals & Objectives
    2m 8s
  • 148. Business Value
    1m 33s
  • 149. Policies, Principles & Concepts
    2m 5s
  • 150. Process Initiation
    11s
  • 151. Customer
    32s
  • 152. Service Provider
    1m 4s
  • 155. BRM the Lifecycle & Tools
    1m 41s
  • 156. Service Strategy
    51s
  • 157. Service Design
    32s
  • 158. Service Transition
    42s
  • 159. Service Operation
    40s
  • 160. Continual Service Improvement
    46s
  • 163. Business Relationship Management Summary
    1m 10s
  • 164. Lesson: SOA Processes Summary
    9s
  • 165. Service Operation Process Summary
    2m 31s
  • 166. Checkpoint
    8s
  • 167. Chapter 03 Review
    1m 49s

35 lectures 38m 11s
  • 1. Introduction
    37s
  • 2. Lesson: Organizing for SOA
    27s
  • 3. Who Does What to Whom?
    39s
  • 4. The RACI Model
    2m 30s
  • 5. Functional Roles Analysis
    1m 28s
  • 6. Activity Analysis
    1m 50s
  • 7. Generic Roles & Responsibilities
    22s
  • 8. Service Owner
    53s
  • 9. Process Owner
    1m 16s
  • 10. Process Manager
    52s
  • 11. Process Practitioner
    47s
  • 12. SOA Roles & Responsibilities
    20s
  • 13. Service Portfolio Management
    1m 6s
  • 14. Service Catalog Management
    41s
  • 15. Service Level Management
    1m 1s
  • 16. Demand Management
    53s
  • 17. Supplier Management
    1m 13s
  • 18. Financial Management
    56s
  • 19. Business Relationship Management
    1m 1s
  • 20. Lesson: SOA Technology & Implementation
    24s
  • 21. Technology & Implementation Considerations
    50s
  • 22. Service Design – Technology & Design
    1m 8s
  • 23. Service Operation – Technology Considerations
    1m 49s
  • 24. Technology Implementation
    22s
  • 25. Planning & Implementing Technology
    54s
  • 26. Designing Technology Architectures
    2m 6s
  • 27. Implementation Considerations
    1m 8s
  • 28. Implementation Challenges, CSFs & Risks
    1m 8s
  • 29. Challenges
    3m 2s
  • 30. Risks
    2m 16s
  • 31. CSFs
    1m 37s
  • 32. Lesson: Organizing, Technology & Implementation Summary
    15s
  • 33. Summary
    1m 16s
  • 34. Checkpoint
    10s
  • 35. Chapter 04 Review
    54s
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