ITILFND V4: ITIL 4 Foundation

ITILFND V4: ITIL 4 Foundation

BEST SELLER 90 Lectures 5h 41m 33s

Prepare for your ITIL examination with our training course. The ITILFND-V4 course contains a complete batch of videos that will provide you with profound and thorough knowledge related to ITIL certification exam. Pass the ITIL ITILFND-V4 test with flying colors.

$13.99 $24.99

Curriculum For This Course

3 lectures 15m 4s
  • 1. Exam Fundamentals
    6m 29s
  • 2. 4th Industrial Revolution
    3m 31s
  • 3. Service Organizations
    5m 4s

10 lectures 1h
  • 1. Service Management
    2m 34s
  • 2. Value
    4m 6s
  • 3. Organizations and People
    5m 36s
  • 4. Services and Products
    11m 45s
  • 5. Service Offerings
    5m 42s
  • 6. Service Relationships
    6m 17s
  • 7. Outcomes
    2m 54s
  • 8. Costs
    10m 21s
  • 9. Risks
    5m 59s
  • 10. Utility and Warranty
    4m 46s

7 lectures 38m 44s
  • 1. Four Dimensions of Service Management
    1m 20s
  • 2. Organizations and People
    6m 57s
  • 3. Information and Technology
    7m 42s
  • 4. Partners and Suppliers
    9m 45s
  • 5. Value Streams and Processes
    4m 47s
  • 6. PESTLE
    3m 11s
  • 7. Applying the Four Dimensions
    5m 2s

3 lectures 10m 2s
  • 1. Service Value System
    2m 38s
  • 2. Opportunity, Demand, and Value
    5m 20s
  • 3. Governance
    2m 4s

8 lectures 42m 44s
  • 1. Guiding Principles
    3m 34s
  • 2. Focus on Value
    3m 53s
  • 3. Start Where You Are
    8m 8s
  • 4. Progress Iteratively with Feedback
    6m 40s
  • 5. Collaborate and Promote Visibility
    5m 28s
  • 6. Think and Work Holistically
    5m 33s
  • 7. Keep It Simple and Practical
    3m 32s
  • 8. Optimize and Automate
    5m 56s

8 lectures 41m 28s
  • 1. Service Value Chain
    5m 14s
  • 2. Plan
    4m 18s
  • 3. Improve
    4m 2s
  • 4. Engage
    8m 27s
  • 5. Design and Transition
    5m 12s
  • 6. Obtain/Build
    7m 7s
  • 7. Deliver and Support
    5m 10s
  • 8. Value Streams
    1m 58s

10 lectures 22m 51s
  • 1. Continual Improvement
    2m 20s
  • 2. Continual Improvement Model
    1m 55s
  • 3. What is the Vision?
    2m 51s
  • 4. Where are We Now?
    2m 8s
  • 5. Where Do We Want to Be?
    3m 13s
  • 6. How Do We Get There?
    1m 29s
  • 7. Take Action
    1m 13s
  • 8. Did We Get There?
    1m 34s
  • 9. How Do We Keep the Momentum Going?
    2m 14s
  • 10. Continual Improvement and the Guiding Principles
    3m 54s

16 lectures 36m 45s
  • 1. Categories of Practices
    2m 34s
  • 2. Management Practices
    1m 16s
  • 3. Continual Improvement
    7m 45s
  • 4. Information Security Management
    3m 42s
  • 5. Relationship Management
    1m 53s
  • 6. Supplier Management
    1m 30s
  • 7. Architecture Management
    2m 5s
  • 8. Knowledge Management
    2m 10s
  • 9. Measurement and Reporting
    1m 24s
  • 10. Organizational Change Management
    1m 22s
  • 11. Portfolio Management
    2m 2s
  • 12. Project Management
    2m 3s
  • 13. Risk Management
    2m 13s
  • 14. Service Financial Management
    1m 14s
  • 15. Strategy Management
    1m 53s
  • 16. Workforce and Talent Management
    1m 39s

18 lectures 1h 8s
  • 1. Service Management Practices
    1m 14s
  • 2. Change Control
    8m 51s
  • 3. Incident Management
    8m 2s
  • 4. Problem Management
    4m 48s
  • 5. Service Desk
    7m 52s
  • 6. Service Level Management
    5m 47s
  • 7. Service Request Management
    7m 19s
  • 8. IT Asset Management
    1m 55s
  • 9. Monitoring and Event Management
    2m 10s
  • 10. Release Management
    1m
  • 11. Service Configuration Management
    1m 15s
  • 12. Availability Management
    1m 6s
  • 13. Business Analysis
    57s
  • 14. Capacity and Performance Management
    2m 14s
  • 15. Service Catalog Management
    1m 35s
  • 16. Service Continuity Management
    1m 27s
  • 17. Service Design
    1m 34s
  • 18. Service Validation and Testing
    1m 2s

4 lectures 3m 31s
  • 1. Technical Management Practices
    40s
  • 2. Deployment Management
    55s
  • 3. Infrastructure and Platform Management
    57s
  • 4. Software Development and Management
    59s

3 lectures 10m 16s
  • 1. Putting It All Together
    6m 33s
  • 2. Conclusion
    1m 42s
  • 3. ITIL Certification Path
    2m 1s
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