MB2-713 Exam Guide: Microsoft Dynamics CRM 2016 Sales
MB2-713 validated knowledge associated with Microsoft Dynamics CRM 2016 Sales, according to Microsoft’s historical Dynamics qualifications material and retirement records. It was relevant to candidates working with the sales side of that CRM product and to some Dynamics-focused certification or training pathways. The most important decision now is not how to book the exam, but whether you need historical product knowledge, transcript verification, or a current replacement credential: Microsoft recorded MB2-713 as retired on December 31, 2019.
What did MB2-713 cover?
MB2-713 was titled “Microsoft Dynamics CRM 2016 Sales.” That title is the clearest official description available in the supplied research. The research snapshot does not include a current skills outline, objective domains, percentage weights, question count, duration, language list, prerequisites, or passing score, so those details should not be treated as verified exam specifications.
Microsoft’s Dynamics qualifications document lists the exam under its historical Dynamics qualification material. This makes the exam relevant to people studying the sales capabilities of the CRM 2016 product, but it does not by itself establish every task that appeared on the assessment.
A careful study plan should therefore separate three things: what Microsoft officially identifies by title, what the candidate needs to understand about the product, and what cannot be confirmed because the exam is no longer active. Avoid treating third-party topic lists as an official blueprint unless they can be traced to Microsoft documentation.
Can you still take MB2-713?
No. Microsoft’s retirement records state that MB2-713 retired on December 31, 2019. Microsoft also states that, after an exam retires, candidates cannot take the exam or earn the associated certification or credential after the retirement date. A page offering “MB2-713 dumps” should not be confused with an available Microsoft registration path.
The July 2019 Microsoft retirement roundup lists MB2-713 as “Microsoft Dynamics CRM 2016 Sales” with a December 31, 2019 retirement date. Microsoft explains that retirement dates are subject to its published retirement process and that exams retire at 11:59 PM Central Standard Time on the listed dates in that roundup. That historical timing does not create a present-day scheduling option.
This changes the preparation decision. If your employer or a training record specifically names MB2-713, first determine whether the request concerns a historical qualification. If you need a credential that can be earned now, use Microsoft Learn’s current credentials catalogue rather than assuming an old exam has a direct replacement. The supplied Microsoft retirement mapping does not identify a replacement exam for MB2-713.
Who should use this guide?
This guide is most useful to three groups: candidates reviewing an old Dynamics qualification, administrators or managers checking the meaning of a historical transcript entry, and professionals who need to translate CRM 2016 Sales knowledge into a current learning plan. It is not a route to scheduling a new MB2-713 appointment.
A person researching MB2-713 may have found the code in an old study plan, a résumé, a partner record, or a training catalogue. Confirm the context before investing time. The exam title identifies the product and functional area, while the retirement status determines whether the original credential can still be pursued.
Microsoft says that an already earned certification remains on a candidate’s Microsoft Learn transcript after retirement. A retired certification can remain in the active section until Microsoft determines that the technology is no longer relevant, after which it moves to the inactive section. If the qualification matters professionally, verify the individual transcript rather than relying on a reseller listing.
What skills can be measured with confidence?
The supplied official material supports only a narrow skills statement: MB2-713 was associated with Microsoft Dynamics CRM 2016 Sales. It does not provide a verified objective-by-objective blueprint. Consequently, this guide does not assign percentage weights or claim that particular CRM features were tested.
The practical implication is important. Study plans often reproduce detailed domains, percentages, and question distributions as if they were current Microsoft specifications. None of those details is present in the supplied research. Do not compare bare percentages, and do not label an unofficial topic breakdown as a Microsoft exam measurement.
For historical product study, organize your notes around work outcomes rather than guessed exam domains. For example, record how a sales user would move from prospecting activity to customer and opportunity information, how a team would maintain consistent records, and how sales work would be reviewed. These are preparation recommendations, not verified statements about the MB2-713 scoring model.
If you are documenting an old result, cite the official exam title and code exactly. If you are selecting a current certification, start again from the current Microsoft credentials catalogue because the retirement evidence does not establish that today’s exams measure the same product or role.
How should you prepare for historical CRM 2016 Sales knowledge?
Use a product-first sequence: establish the CRM 2016 sales vocabulary, follow complete sales workflows, test configuration or user decisions in a controlled environment where possible, and finish with scenario-based review. This is a practical recommendation for learning the subject, not an official MB2-713 blueprint or a promise that the original exam can be taken.
Start by building a glossary from reliable Microsoft-era material available to your organization. Define each record type, relationship, activity, ownership concept, and sales process in your own words. Do not memorize isolated menu labels without understanding the business purpose they served.
Next, map a complete scenario. A useful exercise is to describe how a sales team handles a new prospect, develops the relationship, manages an opportunity, records interactions, and reviews the resulting work. The exercise should identify who owns each record, what information must be captured, and which action should happen next.
Then compare alternative decisions. Ask what changes when a record is reassigned, when information is incomplete, when an activity is not recorded, or when a manager needs visibility across a team. Scenario comparison builds reasoning that is more durable than copying answer patterns from unofficial sources.
Finally, maintain a gap register. Use columns for concept, evidence of understanding, remaining question, and source to verify. This prevents a familiar term from being mistaken for operational competence and gives you a concrete list for the final review.
Which study materials are safe to trust?
Treat Microsoft’s historical qualification and retirement pages as authoritative for the exam’s title and status. Treat product documentation, structured training, and hands-on work as learning resources only after checking that they actually relate to Dynamics CRM 2016 Sales. Treat dumps, recalled questions, and answer keys as unreliable and inappropriate substitutes for product knowledge.
Microsoft’s Practice Assessments page describes practice assessments as a way to assess knowledge, identify gaps, and understand question style, wording, and difficulty. It also states that practice questions are not the same as exam questions and are not a replacement for training or experience. The listed availability in the supplied research does not include MB2-713.
That availability point matters: do not infer that a current Practice Assessment exists for a retired exam. The page lists current assessments, including several newer Dynamics 365 exams, but that does not establish equivalence with MB2-713 or provide a replacement mapping.
Use a source-checking rule for every study asset. Ask whether it names the product version, explains the reasoning behind an answer, and can be reconciled with Microsoft material. A file that contains only questions and answers gives you no dependable way to distinguish an outdated interface, an ambiguous scenario, or a fabricated item.
Never use leaked questions or exam dumps as a preparation strategy. They do not validate skill, may misrepresent the retired assessment, and cannot guarantee a pass on any certification exam. For a historical exam, they are particularly risky because the original assessment is no longer available for direct comparison.
What should a practical study roadmap look like?
A four-stage roadmap works well for historical subject review: establish the baseline, learn workflows, troubleshoot decisions, and verify the purpose of the credential. Because MB2-713 is retired, the final stage is administrative as well as technical: decide whether you need transcript evidence or a current credential instead of continuing toward an unavailable appointment.
Stage one — establish the baseline. Write down why MB2-713 appears in your plans and what outcome you need. Gather the official title, code, and retirement evidence. Then rate your familiarity with CRM 2016 sales concepts as unknown, remembered, or demonstrable. This baseline prevents you from studying an old code without a defined objective.
Stage two — learn workflows. Work through the sales lifecycle using notes, demonstrations, or a suitable historical environment. For each step, capture the user goal, the record being changed, the information required, the person responsible, and the effect on later work. Review the workflow from both an individual seller’s and a manager’s perspective.
Stage three — troubleshoot decisions. Create short scenarios involving incomplete data, duplicate or conflicting records, ownership changes, missed activities, and management visibility. For each scenario, explain the preferred action and why. If you cannot justify a decision without referring to a memorized answer, mark the concept for further study.
Stage four — verify the destination. If you already earned the credential, check your Microsoft Learn transcript. If you did not, browse current Microsoft credentials and compare their role, product, and assessment objectives with your career requirement. Do not select a modern exam merely because its code begins with MB or because it concerns Dynamics.
Keep a dated study log if the work is for an employer or audit. Record the source consulted, the product version, and whether the result is historical knowledge or a current qualification. That distinction makes your documentation more useful than a simple statement that you studied MB2-713.
How do you handle the registration question?
There is no supported registration workflow for taking retired MB2-713. Microsoft’s general scheduling instructions explain how candidates schedule an available certification exam, but those instructions should not be used to imply that a retired exam can be booked. First confirm that the exam appears as active in Microsoft’s current catalogue or certification detail page.
For an active Microsoft exam, Microsoft directs candidates to begin from the certification overview or the browse-all-certifications page, select the certification, scroll to “Schedule exam,” and click the exam provider button. The provider options and appointment choices shown there depend on the exam and candidate context.
Microsoft’s scheduling guidance says that candidates taking a certification on their own or as part of a training program should select “Schedule with Pearson VUE.” It also describes test-center and online options in cases where they are offered, while noting that an online option may not appear for every exam provider. These details apply to an available exam, not to MB2-713 after retirement.
The same guidance says that candidates can schedule certification exams no more than 90 days in advance and may be prompted to sign in to or create a Learn Profile. It also recommends that the legal name in the profile match the legal identification used for the appointment. Check the live Microsoft page for the current process before booking any replacement exam.
If you require accommodations, Microsoft advises requesting them before scheduling so the exam provider has time to review the request and confirm that the testing environment supports the need. Again, this is relevant when choosing a current available exam, not evidence that MB2-713 can be delivered.
What mistakes waste the most preparation time?
The largest mistake is preparing as though an old exam code were still active. The second is treating a third-party topic list as Microsoft’s blueprint. A third is confusing product familiarity with credential eligibility. Resolve status and purpose first; only then invest effort in historical CRM study or a current certification path.
Mistake one: booking through an unofficial site. A page can display an exam code without providing a Microsoft appointment. Use Microsoft Learn’s credentials catalogue and official retirement information to verify status.
Mistake two: searching for a replacement by title alone. Microsoft’s supplied historical mapping lists MB2-713’s retirement but does not give a replacement exam. Compare current credentials by role and product rather than assuming that a similarly named Dynamics exam measures identical skills.
Mistake three: relying on answer memorization. Even Microsoft’s Practice Assessments page says its questions are examples and are not the same as questions on the exam. Memorization is weaker still when the source is unofficial and the assessment has been retired.
Mistake four: omitting transcript verification. Microsoft states that earned certifications remain on the Learn transcript after retirement. If your goal is to prove an old achievement, your next action should be to inspect the transcript or contact the appropriate Microsoft support route, not to purchase another set of questions.
Mistake five: mixing versions. A current Dynamics 365 resource may be useful for career development, but it should not be described as MB2-713 preparation unless the relationship is supported by official evidence. Label notes by product and version so that historical and current knowledge do not become indistinguishable.
What should you do next?
Choose one of three next actions: verify an existing historical credential, study CRM 2016 Sales for a legacy-system responsibility, or select a current Microsoft credential. The correct action depends on your objective, and none requires purchasing supposed MB2-713 exam answers.
If you believe you passed MB2-713, sign in to your Microsoft Learn profile and check the transcript. Preserve the official exam title and code in your records, along with any employer or training documentation. Microsoft’s retirement policy says an earned certification remains on the transcript, although its transcript section can change if Microsoft later determines that the technology is no longer relevant.
If you support a legacy CRM 2016 environment, create a task-based learning checklist rather than an exam cram schedule. Identify the sales processes your organization actually uses, locate version-appropriate documentation or internal procedures, and practice explaining the effect of each user or administrator decision on data quality and team visibility.
If you need a current credential, open Microsoft Learn’s browse credentials page and identify certifications that match your intended job role and product direction. Review the current certification detail page, its skills outline, and its live scheduling status. The supplied research does not authorize a specific replacement for MB2-713.
Before committing to a new exam, record four checks: current exam code, current title, official skills outline, and official scheduling route. If any check is missing, pause and verify it on Microsoft Learn. This simple gate is more reliable than a reseller’s claim that an old exam is still available.
Conclusion
MB2-713 is a historical Microsoft Dynamics CRM 2016 Sales exam, not a currently available exam path. Microsoft recorded its retirement on December 31, 2019 and states that retired exams cannot be taken and their associated credentials cannot be earned after retirement. Use the code for transcript or legacy-system research, reject dump-based preparation, and choose a current credential only after checking Microsoft Learn for an official role and scheduling route.
